Returns & Exchanges

At Pit Boss, we stand behind the quality of our home and grilling products, offering a 30-day return window for items in original, unused condition. We aim to ensure your complete satisfaction with every purchase for your home and outdoor living space.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Print Shipping Label

  Once approved, download and print your prepaid return shipping label and include the original packing slip inside the box.

• 3.
  Package Your Item

  Securely pack the unused item in its original packaging to ensure it remains protected during transit back to our warehouse.

• 4.
  Receive Your Refund

  After our team inspects the returned merchandise, your refund will be processed to your original payment method within 7-10 business days.